Organizations are overwhelmed by customer feedback from countless touchpoints—emails, surveys, reviews, support tickets, etc. The challenge for mid-sized to large enterprises and public institutions isn’t a lack of data; it’s making sense of it all. Traditional feedback analysis methods are time-consuming, heavily reliant on manual processes, and fail to convert insights into real-time action. As a result, customer experience (CX) teams often struggle to bridge the gap between high-level insights and operational performance, leading to missed opportunities, unresolved customer frustrations, and stagnant growth.
Feedier
Feedier is an AI-powered Customer Intelligence platform that enables medium, large, and public organizations to centralize Voice-of-Customer (VOC) data, analyze feedback in real-time, and drive strategic actions at every level of the organization. By automating VOC management and connecting insights directly to operational teams, Feedier transforms raw feedback into a competitive advantage.
Feedier harnesses AI to automate the most time-consuming elements of feedback analysis. Instead of manually sifting through thousands of comments, teams can instantly surface pain points, detect anomalies, and generate consultant-level reports in just minutes.
The platform empowers organizations to identify irritants 24/7, ensuring that no customer sentiment—positive or negative—goes unnoticed or unaddressed. Feedier doesn’t just help CX teams understand their customers better; it enables them to act on that understanding faster and more effectively than ever before. Features include:
AI Analyst: Feedier’s AI engine automates the analysis of textual feedback, correlating it with business data to detect pain points and trends, freeing teams from repetitive manual tasks.
Built-in Connectors: With over 100 ready-to-use integrations, including Salesforce, Feedier can seamlessly connect with CRMs, analytics platforms, and internal systems to streamline data enrichment and synchronization.
Dashboards & Roles: Teams can create customized dashboards with specific access rights, enabling operational departments to focus on the most relevant feedback without compromising data governance.
Enterprise Surveys: Feedier includes a powerful survey module that allows organizations to collect fresh data via widgets, emails, SMS, links, or QR codes—no existing data necessary.
Integrations: Feedier supports out-of-the-box and configurable integrations that work within existing workflows, making onboarding and scaling frictionless.
Mobile and Tablet Compatibility: While Feedier is built for desktop use, its responsive interface works seamlessly across mobile and tablet devices, allowing users to manage feedback on the go.
Security: ISO 27001:2022 certified and compliant with GDPR and CCPA, Feedier ensures data privacy and protection, meeting the highest standards of enterprise security.
Support: From day one, clients gain access to Feedier’s dedicated customer success and technical support teams to ensure rapid onboarding, continuous improvement, and lasting results.
VOC Centralization: Feedier aggregates data from diverse sources—Google Reviews, Trustpilot, emails, APIs, and CSV files—giving teams a comprehensive 360° view of their customer voice in a single, unified platform.
Getting started with Feedier is fast and intuitive. Organizations can request a demo directly from the Feedier website to explore the platform’s capabilities. Once onboarded, users can connect existing data sources, create surveys, set up their dashboards, and begin generating insights immediately. Thanks to built-in automation and intelligent workflows, Feedier delivers ROI from the very first report.
More than 71,000 automated CX reports have been created using Feedier, highlighting its effectiveness and scalability. Organizations such as Decathlon, La Poste, Geodis, and the Région Occitanie trust it for its ability to deliver real-time, actionable insights.
I’ve been impressed by the amount of feedback we’ve collected using the Feedier platform in a very short space of time! The platform is super efficient and easy to set up thanks to their dynamic team. It also makes it easy to analyze and share results with the whole team.
Eddy Billard, UX expert at Decathlon
For organizations seeking to move beyond fragmented surveys and delayed reports and into a future of real-time, AI-powered customer intelligence, Feedier is the solution.
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Originally Published on Martech Zone: Feedier: Capture Actionable Customer Intelligence with AI